Network/Client Server Systems

• Help Desk
• Hours of Operation:
• Acquiring Access
• Hardware and Software Purchases
• What To Do If You Have Problems
• User Responsibilities

CTS provides several basic services as the first-line support to the end user. These services include a Help Desk, telecommunications, and hardware/software purchasing information.

Help Desk

The Help Desk (ext. 2000) is a centralized location to report computer and telecommunications problems. Help Desk staff can provide immediate assistance for many issues. Unresolved issues will be forwarded to a CTS technician who will work with the user to find a solution.

Phone: 407.708.2000
e-mail: helpdesk@scc-fl.edu

Hours of Operation:

Office Hours

CTS offices and the Help Desk are open Monday through Thursday from 7:30 a.m. - 6 p.m. and Friday from 7:30 a.m. - 4:30 p.m.

Enterprise Systems

Enterprise systems is available to users Monday through Thursday from 12:01 a.m. to 10 p.m., Friday from 12:01 a.m. - 9 p.m. and 24 hours on Saturday and Sunday.

SCC Network

The SCC Network is available to users Sunday through Saturday from 6 a.m. - 11 p.m. Please be aware that maintenance may occur between 11 p.m. and 8 a.m. at which time the network may be unavailable. The CTS Department will provide as much advance notice as possible when maintenance is deemed necessary.

Pick Up/Drop Off

Requests, reports and tests may be picked up/dropped off at the CTS office during regular CTS office hours (see above).

Hardware and Software Purchases

CTS is responsible for advising your department about current pricing and standards when purchasing new hardware or software. Compatibility issues must be considered before any software can be purchased and installed on a workstation, especially if that workstation is on the LAN. The same is true of the workstation itself and its peripheral equipment, e.g., printers, scanners, etc. If you have questions regarding compatibility, please call the Help Desk at extension 2000.

You may be unaware of the software already available to you through site licenses. Currently, the College has purchased site-licensing for Office and GroupWise. Always contact CTS for current standard configurations and pricing information.

What To Do If You Have Problems

After Hours

(4:30 p.m. to 7 p.m. Monday through Thursday)
Call the Help Desk at ext. 2000. If no one is there to answer your call, follow the directions on voicemail.

Emergency Situations:
During Normal Office Hours (8 a.m. - 4:30 p.m.) Monday through Friday

If you have a problem during normal office hours, you should first call the Help Desk at ext. 2000. The Help Desk is a centralized point to report problems, and if your problem cannot be resolved by the Help Desk, it will be forwarded to someone who can. If you cannot reach the Help Desk within a reasonable amount of time, please contact the CTS Office (ext. 2156). If an emergency arises and you cannot reach the Help Desk or the CTS Office, please contact the following personnel. For enterprise systems, please contact the operations center at ext. 3301 or the Assistant Director of Enterprise Systems at ext. 2155. For microcomputer systems, please contact the Assistant Director, Enterprise User Services at ext. 2432. For Network Systems, please contact the Assistant Director, Network and Academic Computing at ext. 2108.

Non Emergency Situations:

Either call the Help Desk at ext. 2000 or send an e-mail to "helpdesk". If you called and no one answers, please leave a detailed voice message and someone will get back to you as soon as possible during our normal office hours.

User Responsibilities

The effectiveness of access control is for the most part the responsibility of the user, and user must assume the following responsibilities:

1. Use the resource only for the purposes specified.

2. Comply with established controls.

3. Prevent disclosure of sensitive or confidential information.

4. Logout of unattended terminals or PCs.

5. Ensure that passwords are unique and are kept classified. (Not taped to monitor, keyboard etc.). Users should not use a password that is associated with them or their name, even if it is spelled backwards, birth date, telephone number or addresses. Users should always use a series of numbers and letters that is distinctive for their password. Passwords should always be a minimum of five (5) characters and/or numbers.

6. Change initial password(s) at log-on or immediately afterwards. Passwords should be changed every six months, whenever the password has been revealed to someone else, or when prompted by the system at login.

7. Do not use another person's login ID/password to gain access to a system or application.

8. Do not allow your login ID/password to be used by another person to gain access to a system or application. You are responsible for anything done under your login ID/password.

9. The CTS Department is adopting the "Acceptable Use" policy of the National Science Foundation. Acceptable Use requires that all use of the Internet be for educational or research purposes. Additionally, the Acceptable Use policy requires that all use be in accordance with the laws of the United States of America and the State of Florida. The network may not, therefore, be used to transmit unlicensed copies of copyrighted software, and unauthorized copies of copyrighted books or articles.

Did you know?

In a recent survey, 95 percent of responding graduates said they would attend SCC again and 43 percent rated their overall SCC experience as "excellent."